Wabi-Sabi Natural Travertine Glass Table Lamp

A. What are the delivery fees?

We provide free standard shipping for all orders placed through our official website.

B. Do you provide returns and exchanges?

Yes, returns and exchanges are available for eligible orders. If you are unsatisfied with your purchased item or require an exchange, you may reach out to our customer service team within the valid timeframe after receiving your goods and state your return or exchange reason. All returned items must remain in original condition, with all labels, tags, and original packaging intact. Please refer to our official Returns & Refund Policy page for full procedures, terms, and restrictions.

C. What are the payment options?

We accept a wide range of secure payment methods, including PayPal, Visa, Mastercard, Discover, American Express, Diners Club, JCB, Elo, Cartes Bancaires, UnionPay, Visa Electron, and GPay. You may select your preferred payment method during checkout to complete your purchase securely.

D. How to cancel or modify an order?

Please contact our customer support team promptly if you wish to cancel or adjust your order details. We will make every reasonable effort to accommodate your request as long as your order has not been processed or dispatched. Once your order has been shipped, order cancellation or modification is no longer available, and you will need to follow the procedures specified in our Returns & Refund Policy.

E. How many days do customers have to return a product?

You are eligible to submit a return and refund request within 14 calendar days upon receiving your goods. Please note that return shipping fees are not covered by Lucia Design for standard customer returns. Detailed return rules and eligibility criteria can be found in our official Returns & Refund Policy.

F. How much is the restocking fee?

A 20% restocking fee (calculated based on the product unit price) will be applied for late return requests submitted after the 14-day return window, or returns initiated due to personal reasons, including change of mind, accidental purchase, or finding identical products at lower prices from other retailers.

G. How much is the return shipping fee?

Return shipping fees are fully covered by Lucia Design only for products with confirmed manufacturing defects or transit damage. For returns due to customer remorse, personal preference changes, or voluntary returns, customers are responsible for all actual return shipping expenses.

H. What is the official return method?

You may ship your returned items via standard postal mail or mainstream courier services to our designated return address, as instructed by our support team.

I. How can I obtain a return shipping label?

Defective / Damaged Products:Our team will provide an official return shipping label for you to download and print for free return processing.

Customer Remorse Returns:You are fully responsible for arranging your own return shipping label and covering all corresponding shipping costs.